At Molygan, we understand the risks you take as a consumer when you choose to buy a product, and that many companies do not take this risk into account.
You may find it difficult to trust online sellers, we don't blame you, and we're here to change that.

We have been in business since 2019, and for the past 3 years, the quality of our products and the quality of our service have been the two pillars of our business.

We are convinced that you won't be disappointed when you choose to buy from us: our LOOX reviews speak for themselves, our customers simply love us. If, on the other hand, you are not satisfied with the product, we feel it is our duty to refund you.

1. Can I return my product?
We are sorry if you are not 100% satisfied with the items you received, and we accept returns within 14 days of receipt for most items in new condition. However, you will be responsible for shipping charges.

2. How do I return?
- Contact our customer service and send us a ticket to your account. Indicate the item(s) you wish to return and the reason for your return.

- Place the item(s) in the original packaging and seal the package well with the appropriate protection.

- Drop off your package at your local post office.

- Once we receive your package, we will promptly process an exchange or refund to your account in accordance with our return policy.


3. Conditions of return
- You have 14 days to decide if an item is right for you or not. And return it to us on the sole condition that it is in the same condition as when you received it.

- Returned items must be in new condition with the original packaging. We do not accept a returned item that is worn, damaged, washed or altered in any way.

- We do not accept returned items that you have sent directly back to us without informing us.

- We do not accept packages returned using C.O.D. a service. Return shipping costs are not refundable.

4. What is the return address?
If you wish to return the items, please contact our customer service representative, he will send you a refund form within 24 hours with all the details. 

Return service: